Eltrol Corporation/Repair Return Information

Our goal is to handle all requested repairs in a prompt and efficient manner so that you, our customer,
will be without your product for only a brief period of time. Should any product you've purchased from
Eltrol require repair, please follow these easy steps:

1) E-mail us with your RMA Request. Please include the following in your email: (i) your contact
information, (ii) product part number, (iii) product serial number, and (iv) information regarding the
problem with the unit. An RMA number will be e-mailed back to you within 24-hours.

or

Call directly at +1 760.438.4986 and ask for a RMA number.

2) Repackage the product(s) securely. Eltrol cannot be responsible for damage occurring in return
transit. Send freight prepaid to:

Service Dept.
Eltrol Corporation
5661 Palmer Way, Suite E
Carlsbad, CA 92010
tel 760-438-4986

Please be sure to put the RMA number on the outside of the container.

3) Upon receipt of your shipment, we will evaluate the product(s) and issue a report via email with our
findings and a cost estimate for the rework, if any. Products under warranty will be repaired at no
charge. Out of warranty repairs are charged on a time and materials basis, with a $75.00 minimum
evaluation charge per unit. Any returned product that is found to have no defects and to meet all
operating specifications will be subject to the minimum evaluation charge.

4) Customer is responsible to pay return shipping charges for all out of warranty products. Eltrol will pay
the return shipping charges (ground) for products that have been repaired or replaced under warranty
only to destinations in the United States. Customer is responsible for paying the return shipping charges
for destinations outside of the United States.